Sincerus Support

We read every message. Expect a reply within 24 hours.

Contact

General support: support@sincerus.app
Privacy requests: privacy@sincerus.app
DMCA / copyright: dmca@sincerus.app (see DMCA policy)
Child safety / abuse: safety@sincerus.app — urgent reports are escalated within 1 hour
Claim a reserved username: Submit a claim if you're a public figure

Reporting content in the app

Tap the three-dot menu on any post, reply, message, or user profile and choose Report. Every report reaches our moderators at once (child safety and other urgent reasons immediately, the rest in an hourly summary) and is reviewed by a person within 24 hours. Categories include spam, harassment, hate speech, violence, nudity or sexual content, written or made by AI, misinformation, unsafe links, child safety, trafficking, terrorism, self-harm, impersonation, and other. You can also block or mute any account from its profile.

Delete your account

Open Sincerus → Settings → Delete Account. Your account enters a 30-day grace period, after which all data is permanently removed and your Sign in with Apple authorization is revoked. Log in during the grace period to cancel.

Appeals

If your account has been frozen for a Community Guidelines violation, you can appeal without leaving the app: sign in as usual and the login screen will offer an Appeal option. We review every appeal and reply by email.

Data requests

To get a copy of your data, open Settings → Privacy Rights & Do Not Sell → Download your data; a JSON export is usually ready within an hour and the download link stays valid for 7 days. For any other privacy request (access, correction, deletion, or opting out), email privacy@sincerus.app. We respond within 45 days, as required by law.

FAQ

Does Sincerus store my Face ID data?

No. Face ID templates stay on your device in Apple's Secure Enclave and are never transmitted to Sincerus servers. We only receive a pass/fail signal that authentication succeeded.

How do I cancel my subscription?

Sincerus Premium is managed by Apple. Open the iOS Settings → Apple ID → Subscriptions screen to cancel at any time. You keep premium features until the end of the current billing period.